Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for requesting a refund for our services.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with our service within the first 30 days of your initial purchase, you may request a full refund, no questions asked.

3. Eligibility for Refunds

To be eligible for a refund:

• The refund request must be made within 30 days of the original purchase date
• This must be your first purchase of the service (the guarantee applies to new customers only)
• You must not have previously received a refund for our services

4. Refund Process

To request a refund:

1. Contact our support team at support@example.com
2. Include your account email and order/transaction ID
3. Briefly explain the reason for your refund request (optional but helpful)
4. We will process your request within 5-7 business days

5. Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note:

• Credit/debit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds are typically processed within 3-5 business days
• Bank processing times may vary depending on your financial institution

6. Subscription Renewals

For subscription renewals (after the initial 30-day period):

• Refunds for renewal charges are available within 7 days of the renewal date
• Partial refunds may be provided on a case-by-case basis for longer subscription periods
• We recommend canceling your subscription before the renewal date if you do not wish to continue

7. Non-Refundable Items

The following are not eligible for refunds:

• Custom development or consulting services
• Services that have been fully delivered or consumed
• Accounts terminated due to Terms of Service violations
• Requests made after the applicable refund period has expired

8. Cancellation

You may cancel your subscription at any time:

• Log into your account and navigate to billing settings
• Click "Cancel Subscription" and follow the prompts
• Your access will continue until the end of your current billing period
• No further charges will be made after cancellation

9. Disputes

If you believe a charge was made in error or you have a billing dispute, please contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues fairly and promptly.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. The refund terms in effect at the time of your purchase will apply to that transaction.

11. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: support@example.com
Address: 123 Business St, City 12345

We aim to respond to all refund requests within 24-48 hours during business days.